Maximizing and Minimizing Resistance

By: Dr. Bill Anton

In general, resistance is minimized in situations in which people feel seen, heard, safe, and respected. Resistance is likely to be maximized in environments in which people feel invisible, unimportant, and controlled and are not treated as a vital part of the enterprise.

For example, an employer who is well-intentioned, compensates his employees well, and rewards merit might be surprised to discover that these same people behave in ways that indicate little commitment to their work. On the other hand, the employer who legitimately offers less tangible rewards but includes employees at each stage of tasks to be accomplished and genuinely demonstrates interest, curiosity, and respect in response to their input minimizes resistance.